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Troubleshooting

Something you expected isn't there: a recording, the other person's voice, a backup, or the web library's list. Find the symptom below; each section says what causes it and what to do.

note

Recording laws vary; you are responsible for getting any consent required where you are. This is general information, not legal advice.

Why are some calls not recorded?​

Open Capture setup. Each item under Required access reads Allowed or Needs action; the battery exemption and the optional accessibility assist sit apart from them. The status line beneath them reads Capture is ready or Setup is incomplete. Allow whatever needs action, then make a test call.

Two other causes are ordinary Android behavior:

  • After a restart or a force-stop, Android won't let an app start microphone capture in the background. CallVault posts a notification asking you to open it, and opening it re-arms capture.
  • A required update pauses new recording until you install it; so does being away from a connection past the offline grace, until the phone connects once. The library stays readable either way.

The other person is faint or missing​

Your phone decides how much of the other side a normal app can hear. An ordinary Android app can't read the phone network's call audio, so CallVault records through the microphone path and your own side is the reliable part.

  • Turn on the speaker option. On many phones it's the only way the other person comes through clearly.
  • Import from your phone maker's recorder if it does better. A stereo file is split into its real channels.
  • Read the track labels before you judge the result. CallVault names only the source it actually found.

Backups aren't happening​

  • Private cloud backup is off until you turn it on: the switch is under Settings → Storage & sync on the phone and under Profile in the web library.
  • Sign in with Google. Backup needs an account.
  • Uploads wait for Wi-Fi by default. Allow mobile data in the same settings if you don't want them to wait.
  • You may be at your plan's limit, where new backups pause; nothing stored is deleted. A larger plan, or an administrator's raise, lifts the limit.
  • Open Settings → Storage & sync → Backup & sync health for the queue, the failures and the Needs attention list.

One recording never backs up​

It is probably over the 100 MB per-recording limit. A recording that size stays on the phone, is not uploaded and appears under Needs attention in Backup & sync health. Play it, export it or delete it as usual. The limit applies on every plan.

Sign-in doesn't do anything​

Google is the only sign-in method and it needs a working connection. Recording, playback, search, notes and export all work signed out, so a failed sign-in costs you the backup and the web library, and nothing else. The one exception is the guest limit: new recording pauses at 100, and signing in starts it again. Connect to a network and try again.

The web app is empty​

The web library shows only backed-up recordings. Turn the switch on, let an upload finish, or sign in with the phone's account; until then the list stays empty while the phone is full.

Still stuck? Write to aoneahsan@gmail.com with your phone model and Android version.