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Private cloud backup

Private cloud backup is off until you turn it on. Until then, every recording stays on this phone and nothing about a call leaves it. Turn it on and a copy reaches the web library.

note

Recording laws vary; you are responsible for getting any consent required where you are. This is general information, not legal advice.

Turn it on​

  1. Sign in with Google. It's the only sign-in method.
  2. On the phone, open Settings → Storage & sync. In the web library, open Profile.
  3. Turn on Private cloud backup.

Uploads run on Wi-Fi by default. A setting in the same place allows mobile data when you'd rather not wait for Wi-Fi.

What leaves my device?​

Nothing, unless you sign in and turn on private cloud backup. Then the audio uploads as private files: you can reach them in the app and in the web library, and a CallVault administrator can reach them as well. There are no public links to a recording. The web library shows only backed-up recordings, so anything you never backed up isn't there.

The 100 MB per-file cap​

Every plan caps a recording at 100 MB. A longer call stays on the phone under Needs attention. Only the cloud copy is skipped. Export it to keep a copy elsewhere.

What your plan changes​

Free includes 2 GB of cloud backup, Pro 20 GB and Family 30 GB for each member; each plan also sets how many uploads an hour it accepts: 60 on Free, 300 on Pro, 600 on Family. Those are rows an administrator maintains rather than constants in the app, and an administrator can raise a limit for a single account. Plans and Family has the prices and how a paid plan reaches your account.

When you hit a limit​

New backups pause. Nothing already stored is deleted, and the recordings on your phone are untouched. To back up more, move to a larger plan, ask an administrator to raise your limit, or delete recordings everywhere to free the space. When a paid plan ends, the same holds at the lower limit.

Sync health​

Open Settings → Storage & sync → Backup & sync health. It sits beside the Private cloud backup switch. The screen shows the queue, the retries, a row for each phone you use, and a Needs attention list for anything that stopped, each entry carrying the reason. Read that reason before you retry.